Helpdesk / Remote Assistance
Don’t wait for a visit – let us help you remotely!
When you are on a deadline and encounter a problem, there’s no time to wait for an on-site service call. That’s why NGEN offers Remote Assistance utilizing special technology.
When you get one of our engineers on the phone, he or she will direct you to http://ra.ngen.com. From this point we can “take over” your computer and join your session. We can see what you are doing and vice versa.
Show us exactly what isn’t working or just ask a question. We can show you how to do common tasks “over your shoulder” without actually being there.
This all adds up to much quicker time to resolution for most user problems and less user frustration. Just another reason to choose NGEN!